Which is NOT part of the customer workflow in a coffee shop?

The coffee roasting station is not part of the customer workflow in a coffee shop. The customer workflow typically encompasses the areas where customers interact with staff and receive services related to their orders. This includes the ordering area or register, where customers place their orders and make payments, the grinder where beans are prepared for brewing, and the drinks receiving area where customers pick up their finished beverages.

In contrast, the coffee roasting station operates behind the scenes and is focused on the production of coffee beans rather than direct customer interaction. It is usually part of the overall supply chain in coffee preparation, but customers do not engage with this area as part of their experience in the shop. Therefore, understanding the distinction between customer-facing areas and those that support the coffee-making process can help clarify why the roasting station does not fit within the customer workflow.