Which of the following is NOT a step to take when handling complaints?

Handling customer complaints effectively is vital for maintaining service quality and customer satisfaction. Ignoring the complaint is detrimental because it dismisses the customer's concerns and can lead to further dissatisfaction. Active engagement is essential in complaint resolution. Listening to the customer demonstrates empathy and allows the barista to fully understand the issue. Apologizing acknowledges the customer’s feelings and provides a basis for moving forward. Taking necessary action ensures that the complaint is addressed appropriately, potentially restoring the customer's trust and satisfaction. By recognizing that ignoring the complaint is not an appropriate step, we highlight the importance of a proactive and engaged approach in handling customer feedback.